CAN I PLACE AN ORDER BY PHONE?
Yes, we encourage you to speak with a member of our Customer Service Team. We are available Monday - Friday, 9AM CST - 7PM CST. Please call 312-801-8662 and we will be happy to assist you in anyway possible.
CAN I PLACE AN ORDER BY EMAIL?
For security purposes, all orders must be placed on boga.com or by contacting our Customer Service Team at 312-801-8662.
WILL I RECEIVE CONFIRMATION THAT MY ORDER HAS BEEN PLACED?
Once an order has been processed and approved, an order confirmation page will appear on your screen. Additionally, you will receive an email that includes your order number, and purchase details.
CAN I MAKE CHANGES TO AN ORDER I JUST PLACED?
If any changes would like to be made on an order, please contact Customer Service as soon as possible by phone at 312-801-8662. We will do our best to make changes, provided the order has not yet shipped.
HOW DO I FIND MORE INFORMATION ABOUT THE SIZE OR FIT OF AN ITEM(S)?
A size guide with exact measurements is accessible on each product page by clicking “Size Guide”, located below the product description. For further information, please contact Customer Service
HOW DO I FIND OUT MORE INFORMATION ABOUT AN ITEM(S)?
Additional product details about our pieces can be found on each product page. If you have further questions, please contact Customer Service at 312-801-8662.
HOW DO I CARE FOR MY BOGA ITEM(S)?
To better care for your BOGA items, please access the specific care guide for each item on the product page. Additionally, each item is individually labeled with care instructions.
DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?
Though we recommend you create an account for a faster checkout process, you do not have to create an account to place an order.
HOW DO I CHANGE MY PASSWORD?
To reset your password, sign in to My Account, click the Account Information tab, and then the “Change Password” box. Editable fields will appear for you to enter your current password, followed by fields to enter and confirm the new password. Your new password must be 6 or more characters, must include upper and lower cases, and at least 1 number.
HOW CAN I UPDATE MY ACCOUNT INFORMATION?
To edit account information, you will need to login to My Account. You will have the ability to add/edit addresses, newsletter subscription, and your password. If you need assistance, feel free to call Customer Service at 312-801-8662.
WHEN WILL I RECEIVE MY ORDER?
Depending on the shipping terms you selected at checkout, delivery times will vary. Please refer to the shipping page for transit times. If you are a registered customer, you may track your order under My Account.
DO YOU SHIP TO MULTIPLE ADDRESSES?
To ensure your package arrives safely, we only offer one ship-to address per order. If you would like to send multiple products to different locations, a new order will have to be created for each.
DOES BOGA DELIVER TO PO BOXES?
To ensure your order arrives safely, we do not ship to P.O. boxes.
WHAT SHOULD I DO IF MY ORDER HAS BEEN DAMAGED IN DELIVERY?
If you receive a damaged delivery please call Customer Service within 48 hours at 312-801-8662.
HOW DO I DETERMINE THE SHIPPING CHARGES ON MY ORDER?
BOGA currently provides several shipping options on domestic and international orders. To view shipping costs, transit times, and destinations, please visit our shipping page.
DOES BOGA SHIP INTERNATIONALLY?
Yes, BOGA currently ships to 52 international locations at a flat fee of $35. Shipments will be delivered within 3-5 days. For destinations visit our shipping page. Please note that BOGA is not responsible for applicable duties, taxes or brokerage fees associated with international shipments – these are paid for by the customer and handled directly through DHL.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
BOGA currently accepts payment via VISA, MasterCard, American Express, Discover, and PayPal.
WILL I BE CHARGED SALES TAX ON MY ORDER?
Applicable sales tax will be included on all orders based on the ship-to address. We do not charge sales tax on the purchase of gift cards, however, items paid for with gift certificates will be taxed.
HOW DO I REDEEM MY BOGA E-GIFT CARD?
E-Gift cards can be redeemed online by entering the e-gift card code during the checkout process.
CAN I RETURN ITEMS I HAVE PURCHASED?
BOGA allows their customers up to 30 days to return unworn, undamaged merchandise, for free (contiguous US only), and with no hassle. For instructions and policy details, please visit our Returns page. All international returns will need to be handled by the customer. For full details on eligible returns, please be sure to review our policy in its entirety.
HOW MUCH TIME DO I HAVE TO MAKE A RETURN?
All customers will have up to 30 days upon the receipt of your order to qualify for returns, unless otherwise stated. Please reference our Returns Policy to learn more about the process.
ARE THERE ANY ITEMS I CANNOT RETURN?
Aside from gift card purchases, BOGA will accept all returned merchandise provided the return is processed within 30 days of receipt, the order remains in its original condition, and meets all requirements as outlined in our Returns Policy.
HOW DO I RETURN AN ITEM I BOUGHT ONLINE?
For more information on how to return BOGA merchandise, please go to the Returns Policy page for instructions.
CAN I EXCHANGE AN ITEM I PURCHASED?
At this time, BOGA does not offer exchanges on merchandise. However, you have 30 days from receipt date to return your order. Please follow the Returns Policy process or contact a member of our Customer Loyalty team.
DOES BOGA ACCEPT INTERNATIONAL RETURNS?
BOGA will accept returns on all international merchandise, provided they meet the criteria mentioned on our Returns Policy. Please note, international shipping, duties, taxes, and other applicable are the sole responsibility of the customer.
WHAT ADDRESS DO I SHIP MY RETURN TO?
All returns are to be sent to: BOGA, c/o Returns, 133 North Jefferson, 5th Floor, Chicago, IL 60661
HOW DO I CONTACT BOGA CUSTOMER SERVICE?
Customer Service can be reached via phone at 312-801-8662 during our hours of operation of Monday - Friday, 9AM-7PM CST. Please feel free to contact us via email at firstname.lastname@example.org as well.
IS THERE A CUSTOMER SERVICE OR REWARDS PROGRAM?
BOGA does not currently offer a rewards program, however, loyal customers will receive exclusive perks throughout the year. Please register for our newsletter to be included on some of these exclusive offers and “first to knows.”
|14 ¾||15||15 ½||17||16||16 ½||17|
|INCHES||NECK||14 ¾||15||15 ½||17||16||16 ½||17|
|CHEST||37||38||39||43||40 ½||41 ½||43|
|CM (EUROPE)||NECK||14 ¾||15||15 ½||17||16||16 ½||17|
|CM (EUROPE)||CHEST||48||49||52||54 ½||57||59 ½|
|CM (EUROPE)||CHEST||48||49||51||52||53||54 ½||56||57||58|
|CM (EUROPE)||CHEST||48||51||52||54 ½||57|
|Jack||For men with smaller thighs, calves, and glutes|
|Koop||For men with developed thighs, calves, and glutes|
|Otto||For men with muscular thighs, calves, and glutes|
|WAIST SIZE (INCHES)||30||32||34||36||38||40|
|BOGA BELT SIZE (INCHES)||32||34||36||38||40||42|
|BOGA SOCK SIZE||US SHOE SIZE|
|S||7 to 9|
|M||9 ½ to 11|
|L||11 ½to 14|